Every call answered on the second ring, every recall chased, every new patient booked and verified before they walk in. Your MedicalVirtual assistant works as a dedicated dental receptionist on your schedule and in your practice software, without adding a chair-side salary or losing your front desk to hold music.
Ready for your practice
Verified Dental Front Desk Coordinator 5+ years of experience
Karina is a bilingual professional with extensive experience in medical assistance and coordination. She excels in patient scheduling, insurance verification, and medical billing. Her adaptability and attention to detail make her an asset in fast-paced environments, ensuring efficient workflows.
View ProfileThe role, explained
A virtual dental receptionist supports patient calls, appointment scheduling, recall outreach and administrative follow-up through your dental practice’s systems.
Best suited to: Dental and orthodontic teams that need help with recall lists, treatment appointment scheduling and live phone coverage.
Verified Dental Front Desk Coordinator | 5+ years of experience
Karina is a bilingual professional with extensive experience in medical assistance and coordination. She excels in patient scheduling, insurance verification, and medical billing. Her adaptability and attention to detail make her an asset in fast-paced environments, ensuring efficient workflows.
Verified Bilingual Appointment Setter | 5+ years of experience
Carlos is a highly organized bilingual professional with over 5 years of experience in medical interpretation, legal case evaluation, and remote customer support. He excels in patient-provider communication, medical records management, and legal intake, ensuring confidentiality and a.
Verified Medical Assistant | 5+ years of experience
Jennifer is a dedicated bilingual Certified Medical Assistant with expertise in both on-site and remote clinical operations. She excels in telemedicine, EHR documentation, and insurance verification while ensuring HIPAA compliance. Jennifer is proficient in managing high-volume customer service.
Verified Medical Billing Agent | 1+ years of experience
Andrea is a dedicated Virtual Medical Assistant with four years of experience in medical billing, customer service, and data entry. She has a strong background in insurance verification, appointment scheduling, and medical records management. Andrea is proficient in handling sensitive.
Verified Medical Virtual Assistant | 3+ years of experience
Fabiola is a dedicated administrative and operations professional with over three years of experience in healthcare operations. She excels in scheduling, credentialing, records management, and workflow coordination. Her expertise extends to auditing insurance payments and ensuring compliance.
Verified Karina runs the phone and schedule for dental practices: answering and triaging calls, booking new patients, verifying dental benefits before the visit, and working recall and unscheduled treatment lists so chairs stay full.
A missed call is a missed new patient, and most dental practices miss more than they think, because the front desk is checking someone in when the phone rings. A dedicated remote receptionist answers every call, books and verifies new patients, and works the recall and unscheduled treatment lists, on your schedule and in your software.
A dental front desk is trying to check in the patient at the counter, answer the phone, present a treatment estimate and chase the recall list at the same time. The phone loses. A virtual receptionist takes the phone and the follow-up off the counter entirely, so the person in front of the patient can stay with the patient.
Medical Virtual Receptionist
Medical Virtual Receptionist
Virtual Billing & Revenue Cycle Support
Your receptionist works your practice hours, a full 9 to 5 on your clock, so the phone is covered when patients actually call.
HIPAA training before kick-off, annual refreshers, background checks and a signed BAA.
Only people who have run a US dental front desk in Dentrix, Eaglesoft or Open Dental reach your shortlist.
From $1,900 a month full-time, $1,200 part-time. No placement fee.
The dental front desk has two jobs that fight each other: the patient at the counter and the patient on the phone. A virtual receptionist takes the phone, the schedule and the follow-up lists, so your in-office team can stay with the patient in front of them.
Virtual dental receptionists support general dentistry, orthodontics, pediatric dentistry, periodontics, oral surgery and multi-location DSOs. The common thread is a US dental front desk that needs the phone covered and the schedule kept full.
Dental receptionists usually come from dental or medical front-desk backgrounds. Hands-on experience with US dental practice software and dental insurance matters far more than formal qualifications.
Candidates should name the system, describe booking, confirming and moving appointments in it, and explain how they handled a double-booking or a same-day cancellation.
A strong answer covers checking eligibility, frequency limits and remaining annual maximum, documenting it in the chart, and telling the patient their estimated portion before they arrive.
Look for a routine: a weekly pass through the recall and unscheduled treatment reports, a call-text-email sequence, and a record of who was contacted and what they said, so nobody gets chased twice.
A short call to map your call volume, practice software, hours and what the front desk is dropping today.
A placement specialist matches candidates who have run a US dental front desk, then sends a shortlist worth reading.
You meet the candidates and make the hire yourself. We handle the in-country contract, payroll and compliance.
Your receptionist starts with HIPAA training complete and a signed BAA in place, on your phones from day one.
Your practice needs clear answers about privacy, responsibility and insurance. MedicalVirtual maintains five business insurance policies alongside our HIPAA training, security procedures and Business Associate Agreements.
Ask for our certificate of insurance and BAA before your assistant starts.
Request our certificate & BAA →$2 million
Aggregate policy limit
$2 million
Aggregate policy limit
$2 million
Aggregate policy limit
$1 million
Aggregate policy limit
Coverage maintained
Certificate and policy limits available on request
Coverage is subject to policy terms, conditions, exclusions and applicable limits.
From task to handoff
Start with a defined queue, an approved process and a named reviewer. These examples help you decide what to delegate and what a completed task should contain.
| Workstream | Remote support | Expected handoff |
|---|---|---|
| Appointment coordination | Book visits using provider, operatory, procedure-length and appointment-type rules. | A schedule checked against your booking requirements. |
| Recall and reminders | Contact patients on approved recall lists, confirm visits and record responses. | A recall log with booked appointments and follow-up needs. |
| Front-desk administration | Collect administrative information and route benefit or treatment questions to the correct team. | A documented handoff for insurance or clinical review. |
Where responsibility stays: The dental team provides clinical advice and treatment explanations. Benefit estimates and financial discussions must follow practice-approved policies; payment is not guaranteed.
Plan your budget
MedicalVirtual staffing starts at $10 per hour. The agreed rate depends on the role, experience and schedule. Direct hire and built-team engagements are quoted separately.
| Hours budgeted per week | Weekly at $10/hour | Average month at $10/hour |
|---|---|---|
| 20 hours | $200 | About $867 |
| 40 hours | $400 | About $1,733 |
Illustrative calculations, not package quotes: hourly rate × weekly hours × 52 ÷ 12. Actual invoices follow your agreed rate, billable hours and contract. Availability and minimum schedules are confirmed when quoted. Include any additional software seats or practice-side costs in your budget.
See staffing, direct hire and team pricing →Your dental practice-management software, VoIP system and recall lists. Assess experience with your own platform, such as Dentrix, rather than relying on a generic software claim.
Use individual accounts and permissions appropriate to the work. Your practice approves access, provides its procedures and names the person who handles exceptions.
Track missed calls, recall contacts, appointments booked and scheduling corrections. Measure attendance separately from booking activity.
Agree the definitions and review a sample of completed work during onboarding. Set targets from your own baseline; results depend on workload, staffing and practice processes.
Ready for the first working day
Matching and onboarding time depend on the specialty, candidate availability and your access setup. Agree a realistic start date after the role is scoped.
HIPAA training alone does not establish compliance. Contracts, administrative procedures and technical safeguards must work together. Read the HHS guidance on business associates and HIPAA Security Rule safeguards.
Discuss your practice’s workload →
