High patient volume, thin margins and an inbox that never empties. Our MedicalVirtual assistants cover the phones, chart documentation, refill requests, referrals and prior authorizations from Latin America on your clinic hours, with prior US primary care experience and HIPAA training completed before kick-off.
Verified Admin VA 11+ years of experience
Aranza is a versatile professional with a background in medicine and executive assistance. With a medical degree and a diploma in aesthetics, she has transitioned into roles such as transaction manager and executive assistant in the real estate industry. Her experience spans across healthcare.
View ProfileThe role, explained
Support high-volume scheduling, patient intake, referral tracking and insurance administration remotely.
Best suited to: Primary care practices that need a consistent owner for recurring administrative queues.
Verified Admin VA | 11+ years of experience
Aranza is a versatile professional with a background in medicine and executive assistance. With a medical degree and a diploma in aesthetics, she has transitioned into roles such as transaction manager and executive assistant in the real estate industry. Her experience spans across healthcare.
Verified Freelance Medical & General Interpreter | 4+ years of experience
Dannellys is a bilingual customer service professional with a strong background in medical and general interpretation. With experience in high-volume environments, she excels in delivering accurate and professional service while maintaining confidentiality and customer satisfaction. Her.
Verified Medico General | 1+ years of experience
José is a dedicated medical professional with a strong background in healthcare management and alternative medicine. With experience in both clinical and virtual settings, he provides comprehensive patient care and administrative support. Fluent in Spanish and English, he also holds a BLS and.
Verified General Practitioner | 6+ years of experience
Claudia is a bilingual general practitioner with a robust medical background and experience in interpreting across various sectors. She is dedicated to providing comprehensive and quality care, emphasizing empathy, cultural respect, and confidentiality. Claudia is adept at managing emergencies.
Verified General Physician | 2+ years of experience
Samantha is a dedicated Medical Doctor with a strong foundation in clinical history taking, medical documentation, and patient communication. With experience as a general physician and clinical research assistant, she excels in managing multiple cases and maintaining precision in med-legal.
Verified Medical Resident | 2+ years of experience
Sebastian is a dedicated Ecuadorian physician with a strong foundation in patient care, clinical assessments, and treatment planning. He has gained valuable experience as a primary care physician and medical resident, managing chronic conditions, providing prenatal care, and supporting pediatric.
Hire assistants with prior US primary care experience, fluent English, clinic-hours availability, and practical familiarity with common US EHR, scheduling, and payer portals.
A short call to map your patient volume, your EMR, and whether the pressure is on the phones, the inbox or prior authorizations.
A placement specialist matches assistants who have already worked US primary care, then sends you a shortlist worth reading rather than a database to search.
Meet the candidates, test practical knowledge, and choose who fits your clinic and communication style.
You interview and make the hire yourself. We handle the in-country contract, payroll and compliance, and your assistant starts with HIPAA training complete.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Primary care has the widest admin surface of any specialty. The same practice handles chronic care, acute visits, refills, referrals, labs and preventive outreach, and the volume means anything not owned by someone specific simply does not happen. Our MedicalVirtual assistants have worked that breadth in US practices before.
From task to handoff
Start with a defined queue, an approved process and a named reviewer. These examples help you decide what to delegate and what a completed task should contain.
| Workstream | Remote support | Expected handoff |
|---|---|---|
| Appointment and recall scheduling | Follow the practice’s documented workflow, confirm required information and record the next action. | A current task record with missing information and escalation owner clearly identified. |
| Referral documentation | Follow the practice’s documented workflow, confirm required information and record the next action. | A current task record with missing information and escalation owner clearly identified. |
| Eligibility and authorization follow-up | Follow the practice’s documented workflow, confirm required information and record the next action. | A current task record with missing information and escalation owner clearly identified. |
Where responsibility stays: Clinical staff handle symptom assessment, triage and treatment decisions. Define same-day escalation routes before assigning phone or inbox coverage.
Plan your budget
MedicalVirtual staffing starts at $10 per hour. The agreed rate depends on the role, experience and schedule. Direct hire and built-team engagements are quoted separately.
| Hours budgeted per week | Weekly at $10/hour | Average month at $10/hour |
|---|---|---|
| 20 hours | $200 | About $867 |
| 40 hours | $400 | About $1,733 |
Illustrative calculations, not package quotes: hourly rate × weekly hours × 52 ÷ 12. Actual invoices follow your agreed rate, billable hours and contract. Availability and minimum schedules are confirmed when quoted. Include any additional software seats or practice-side costs in your budget.
See staffing, direct hire and team pricing →Your EHR, practice-management system, phone platform and approved messaging channels. Candidate experience varies: share your software, specialty and payer mix so we can assess the actual match.
Use individual accounts and permissions appropriate to the work. Your practice approves access, provides its procedures and names the person who handles exceptions.
Choose a baseline for the queue you delegate: unanswered calls, incomplete intake, pending authorizations, unsigned notes or unworked claims. Review quality and turnaround together.
Agree the definitions and review a sample of completed work during onboarding. Set targets from your own baseline; results depend on workload, staffing and practice processes.
Ready for the first working day
Matching and onboarding time depend on the specialty, candidate availability and your access setup. Agree a realistic start date after the role is scoped.
HIPAA training alone does not establish compliance. Contracts, administrative procedures and technical safeguards must work together. Read the HHS guidance on business associates and HIPAA Security Rule safeguards.
Discuss your practice’s workload →
