Vision and medical benefits are two different checks, and getting them wrong costs you the claim. Our MedicalVirtual assistants handle eligibility on both, plus scheduling, recalls and optical order follow-up, working your clinic hours from Latin America with prior US eye care experience.
Verified Remote Practice Manager Experienced medical professional
Paula is a dedicated General Practitioner with a specialization in Epidemiology and a keen interest in clinical research and Ophthalmology. She has extensive experience in outpatient care and primary health services, with a strong foundation in data analysis and translational research applied to.
View ProfileThe role, explained
Coordinate appointments, vision and medical benefit checks, recall lists and administrative optical-order follow-up.
Best suited to: Eye-care practices working across different visit types, benefit plans and patient follow-up queues.
Verified Remote Practice Manager | Experienced medical professional
Paula is a dedicated General Practitioner with a specialization in Epidemiology and a keen interest in clinical research and Ophthalmology. She has extensive experience in outpatient care and primary health services, with a strong foundation in data analysis and translational research applied to.
Verified Postgraduate Medical Internship | 3+ years of experience
Ana V. Santana J. is a dedicated medical doctor from the Dominican Republic, with a comprehensive background in patient care and a strong focus on maintaining efficient clinical workflows. She is bilingual in English and Spanish, having attended bilingual schools from a young age. Ana has gained.
Verified Administrative Assistant and Medical Scribe | 10+ years of experience
Lucyana is a highly skilled trilingual Operations & Administrative Assistant with over 5 years of experience in supporting executive leadership and cross-functional teams in remote environments. She is proficient in administrative operations, scheduling, documentation, and client communication.
Verified General Scientist | 15+ years of experience
Braulio is a seasoned professional with a robust academic foundation in science and medicine. He holds a Bachelor of Science in Biochemistry from the University of Houston and a Master of Public Health from St. George’s University. With extensive experience in healthcare services, Braulio has.
Hire assistants with prior US eye care experience, fluent English, clinic-hours availability, and practical familiarity with optometry EHR, vision-plan, scheduling, and optical-order systems.
A short call to map your exam volume, your payer mix across vision and medical plans, and where the eligibility checks are slipping.
A placement specialist matches assistants who have already worked US optometry practices, then sends you a shortlist worth reading rather than a database to search.
Meet the candidates, test practical knowledge, and choose who fits your clinic and communication style.
You interview and make the hire yourself. We handle the in-country contract, payroll and compliance, and your assistant starts with HIPAA training complete.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Optometry carries a billing complication most specialties do not: the same visit can fall under a vision plan or a medical plan depending on the reason for it, and the two are verified in different places. An assistant who has not done it before will guess wrong. Ours have run both.
From task to handoff
Start with a defined queue, an approved process and a named reviewer. These examples help you decide what to delegate and what a completed task should contain.
| Workstream | Remote support | Expected handoff |
|---|---|---|
| Visit-type scheduling | Follow the practice’s documented workflow, confirm required information and record the next action. | A current task record with missing information and escalation owner clearly identified. |
| Medical and vision benefit checks | Follow the practice’s documented workflow, confirm required information and record the next action. | A current task record with missing information and escalation owner clearly identified. |
| Optical-order status follow-up | Follow the practice’s documented workflow, confirm required information and record the next action. | A current task record with missing information and escalation owner clearly identified. |
Where responsibility stays: Your clinical team determines diagnosis and care. Define which visits use medical versus vision benefits and escalate coverage uncertainty to the billing lead.
Plan your budget
MedicalVirtual staffing starts at $10 per hour. The agreed rate depends on the role, experience and schedule. Direct hire and built-team engagements are quoted separately.
| Hours budgeted per week | Weekly at $10/hour | Average month at $10/hour |
|---|---|---|
| 20 hours | $200 | About $867 |
| 40 hours | $400 | About $1,733 |
Illustrative calculations, not package quotes: hourly rate × weekly hours × 52 ÷ 12. Actual invoices follow your agreed rate, billable hours and contract. Availability and minimum schedules are confirmed when quoted. Include any additional software seats or practice-side costs in your budget.
See staffing, direct hire and team pricing →Your EHR, practice-management system, phone platform and approved messaging channels. Candidate experience varies: share your software, specialty and payer mix so we can assess the actual match.
Use individual accounts and permissions appropriate to the work. Your practice approves access, provides its procedures and names the person who handles exceptions.
Choose a baseline for the queue you delegate: unanswered calls, incomplete intake, pending authorizations, unsigned notes or unworked claims. Review quality and turnaround together.
Agree the definitions and review a sample of completed work during onboarding. Set targets from your own baseline; results depend on workload, staffing and practice processes.
Ready for the first working day
Matching and onboarding time depend on the specialty, candidate availability and your access setup. Agree a realistic start date after the role is scoped.
HIPAA training alone does not establish compliance. Contracts, administrative procedures and technical safeguards must work together. Read the HHS guidance on business associates and HIPAA Security Rule safeguards.
Discuss your practice’s workload →
