Plans of care mean a patient books ten or twenty visits, and every one that drops off is revenue and outcome lost. Our MedicalVirtual assistants handle scheduling, authorization visit counts, drop-off follow-up and billing from Latin America on your clinic hours, with prior US rehab experience.
Verified Case Manager / Virtual Assistant 3+ years of experience
Cristian is a bilingual virtual assistant and case manager with over three years of experience in supporting medical clinics and treatment centers in the United States. Operating remotely from Colombia, Cristian excels in patient coordination, medical records management, and real-time.
View ProfileThe role, explained
Support recurring appointment schedules, intake paperwork, visit-limit tracking and referral administration.
Best suited to: Rehabilitation practices coordinating repeated visits and payer documentation requirements.
Verified Case Manager / Virtual Assistant | 3+ years of experience
Cristian is a bilingual virtual assistant and case manager with over three years of experience in supporting medical clinics and treatment centers in the United States. Operating remotely from Colombia, Cristian excels in patient coordination, medical records management, and real-time.
Verified Physical Therapist | 5+ years of experience
Sandra is a bilingual physical therapist transitioning into a virtual medical assistant role. With extensive experience in patient care and clinical support, she is passionate about enhancing healthcare access for Spanish-speaking communities. Sandra is skilled in scheduling, patient.
Verified Physiotherapist | 21+ years of experience
Julia is a dedicated and adaptable physiotherapist with a strong commitment to enhancing patient care and professional growth. She excels in both clinical and administrative roles, demonstrating high productivity and a quick learning ability. Julia has a proven track record in providing.
Verified Virtual Patient Services Representative | Experienced medical professional
Fabiana is a highly communicative and empathetic professional from Brazil, with a strong background in customer service. She excels in problem-solving and going the extra mile to ensure customer satisfaction. Her diverse experiences across various regions have honed her communication skills.
Verified Registered Behavior Technician | 3+ years of experience
Valentina is an experienced Registered Behavior Technician with a strong background in providing individualized ABA therapy to children with Autism Spectrum Disorder. She has honed her skills in behavior intervention, data collection, and caregiver communication. Additionally, Valentina has.
Hire assistants with prior US rehab experience, fluent English, clinic-hours availability, and practical familiarity with rehab EMR, scheduling, authorization, and payer systems.
A short call to map your visit volume, your EMR, and whether the gap is scheduling, drop-off follow-up or authorization tracking.
A placement specialist matches assistants who have already worked US rehab clinics, then sends you a shortlist worth reading rather than a database to search.
Meet the candidates, test practical knowledge, and choose who fits your clinic and communication style.
You interview and make the hire yourself. We handle the in-country contract, payroll and compliance, and your assistant starts with HIPAA training complete.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Rehab is the one specialty where the same patient is booked ten or twenty times, so the admin job is retention rather than acquisition. Someone has to notice when a patient misses two in a row, track how many authorized visits are left, and rebook before the plan lapses. Our MedicalVirtual assistants have run exactly that.
From task to handoff
Start with a defined queue, an approved process and a named reviewer. These examples help you decide what to delegate and what a completed task should contain.
| Workstream | Remote support | Expected handoff |
|---|---|---|
| Recurring-visit coordination | Follow the practice’s documented workflow, confirm required information and record the next action. | A current task record with missing information and escalation owner clearly identified. |
| Benefit and visit-limit checks | Follow the practice’s documented workflow, confirm required information and record the next action. | A current task record with missing information and escalation owner clearly identified. |
| Referral and authorization tracking | Follow the practice’s documented workflow, confirm required information and record the next action. | A current task record with missing information and escalation owner clearly identified. |
Where responsibility stays: Clinicians direct care plans and document medical necessity. Escalate visit-limit or authorization issues before scheduling beyond confirmed requirements.
Plan your budget
MedicalVirtual staffing starts at $10 per hour. The agreed rate depends on the role, experience and schedule. Direct hire and built-team engagements are quoted separately.
| Hours budgeted per week | Weekly at $10/hour | Average month at $10/hour |
|---|---|---|
| 20 hours | $200 | About $867 |
| 40 hours | $400 | About $1,733 |
Illustrative calculations, not package quotes: hourly rate × weekly hours × 52 ÷ 12. Actual invoices follow your agreed rate, billable hours and contract. Availability and minimum schedules are confirmed when quoted. Include any additional software seats or practice-side costs in your budget.
See staffing, direct hire and team pricing →Your EHR, practice-management system, phone platform and approved messaging channels. Candidate experience varies: share your software, specialty and payer mix so we can assess the actual match.
Use individual accounts and permissions appropriate to the work. Your practice approves access, provides its procedures and names the person who handles exceptions.
Choose a baseline for the queue you delegate: unanswered calls, incomplete intake, pending authorizations, unsigned notes or unworked claims. Review quality and turnaround together.
Agree the definitions and review a sample of completed work during onboarding. Set targets from your own baseline; results depend on workload, staffing and practice processes.
Ready for the first working day
Matching and onboarding time depend on the specialty, candidate availability and your access setup. Agree a realistic start date after the role is scoped.
HIPAA training alone does not establish compliance. Contracts, administrative procedures and technical safeguards must work together. Read the HHS guidance on business associates and HIPAA Security Rule safeguards.
Discuss your practice’s workload →
