Appointment booking, client callbacks, reminders, records and estimate follow-up, handled remotely so your techs stay with the animals. Our MedicalVirtual assistants work your clinic hours from Latin America and have supported US veterinary practices before.
Verified Veterinary Assistant 8+ years of experience
Gerardo is a versatile professional with a background in medical assistance, veterinary support, and real estate. With strong skills in client relations, negotiation, and team management, he has excelled in various roles across the healthcare and hospitality industries. His bilingual proficiency.
View ProfileThe role, explained
Support appointment booking, owner communication, reminders and records administration for veterinary clinics.
Best suited to: Veterinary teams that need help with phone volume, routine reminders and client follow-up.
Verified Veterinary Assistant | 8+ years of experience
Gerardo is a versatile professional with a background in medical assistance, veterinary support, and real estate. With strong skills in client relations, negotiation, and team management, he has excelled in various roles across the healthcare and hospitality industries. His bilingual proficiency.
Verified Remote Medical Interpreter | 2+ years of experience
Juan is a bilingual Veterinary Medicine professional with expertise in remote medical interpretation. He excels in communication, active listening, and maintaining confidentiality. With a strong foundation in healthcare terminology and compliance, Juan Pablo is adept at handling sensitive.
Verified Administrative Assistant | 3+ years of experience
Monica is a highly organized and dedicated administrative professional with a background in veterinary medicine. She excels in documentation management, client communication, and problem-solving. Her experience spans administrative roles in both remote and local settings, showcasing her.
Verified Tour guide | 5+ years of experience
Hevelyn is a dedicated professional with a diverse background in healthcare, customer service, and tourism. With a strong empathetic approach, she excels in connecting with people and ensuring customer satisfaction. Her proficiency in Microsoft Office, Google Workspace, and TASY EMR highlights.
Verified Clinic Administrator | 2+ years of experience
Mariana is a dedicated professional with a background in veterinary medicine, transitioning her skills into medical administrative roles. With hands-on experience in clinical administration and patient-facing roles, she excels in managing medical records, data entry, and appointment scheduling..
Hire assistants with prior US veterinary experience, fluent English, clinic-hours availability, and practical familiarity with veterinary practice-management and client-communication systems.
A short call to map your call volume, the hours you need covered, and which part of the front desk is costing you most.
A placement specialist matches assistants who have already worked US veterinary clinics, then sends you a shortlist worth reading rather than a database to search.
Meet the candidates, test practical knowledge, and choose who fits your clinic and communication style.
You interview and make the hire yourself. We handle the in-country contract, payroll and compliance, and your assistant starts with HIPAA training complete.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Support for patient access, documentation, billing coordination, and daily clinical operations.
Veterinary reception is emotional work as often as it is administrative. Clients call worried, estimates need explaining rather than reading out, and the same person answering the phone is usually needed in the back. A remote assistant holds the front of house so your team can stay clinical.
From task to handoff
Start with a defined queue, an approved process and a named reviewer. These examples help you decide what to delegate and what a completed task should contain.
| Workstream | Remote support | Expected handoff |
|---|---|---|
| Appointment reminders | Follow the practice’s documented workflow, confirm required information and record the next action. | A current task record with missing information and escalation owner clearly identified. |
| Owner and pet record updates | Follow the practice’s documented workflow, confirm required information and record the next action. | A current task record with missing information and escalation owner clearly identified. |
| Approved referral-record requests | Follow the practice’s documented workflow, confirm required information and record the next action. | A current task record with missing information and escalation owner clearly identified. |
Where responsibility stays: Veterinary clinicians handle animal-health advice, triage and treatment decisions. Establish the clinic’s own client-data and confidentiality requirements.
Plan your budget
MedicalVirtual staffing starts at $10 per hour. The agreed rate depends on the role, experience and schedule. Direct hire and built-team engagements are quoted separately.
| Hours budgeted per week | Weekly at $10/hour | Average month at $10/hour |
|---|---|---|
| 20 hours | $200 | About $867 |
| 40 hours | $400 | About $1,733 |
Illustrative calculations, not package quotes: hourly rate × weekly hours × 52 ÷ 12. Actual invoices follow your agreed rate, billable hours and contract. Availability and minimum schedules are confirmed when quoted. Include any additional software seats or practice-side costs in your budget.
See staffing, direct hire and team pricing →Your EHR, practice-management system, phone platform and approved messaging channels. Candidate experience varies: share your software, specialty and payer mix so we can assess the actual match.
Use individual accounts and permissions appropriate to the work. Your practice approves access, provides its procedures and names the person who handles exceptions.
Choose a baseline for the queue you delegate: unanswered calls, incomplete intake, pending authorizations, unsigned notes or unworked claims. Review quality and turnaround together.
Agree the definitions and review a sample of completed work during onboarding. Set targets from your own baseline; results depend on workload, staffing and practice processes.
Ready for the first working day
Matching and onboarding time depend on the specialty, candidate availability and your access setup. Agree a realistic start date after the role is scoped.
Discuss your practice’s workload →
