MedicalVirtual · Dedicated remote support
Virtual Assistants for Medical Transportation (NEMT)
Keep non-emergency medical transportation bookings, ride confirmations and invoice follow-up organized in your dispatch workflow.
$8–$12/hour · Part-time or full-time
Latin American talent · Your agreed US working hours
Built around your organization
Administrative support for Medical Transportation (NEMT)
Keep non-emergency medical transportation bookings, ride confirmations and invoice follow-up organized in your dispatch workflow.
Best suited to: NEMT operators coordinating patients, facilities, drivers and billing.
Clear work. Clear handoffs.
What your assistant can take off your team’s list
Choose the workstreams that are falling behind, then agree the process and what a completed task looks like. Your assistant works within the responsibilities and access you approve.
| Workstream | Remote support | Handoff |
|---|---|---|
| Ride intake | Capture pickup, destination and approved service details. | A ride request ready for dispatcher review. |
| Confirmations and changes | Confirm scheduled trips and relay changes through your dispatch process. | An updated booking and contact log. |
| Paperwork follow-up | Track requested trip documentation and administrative approvals. | A complete documentation checklist. |
| Invoice and AR follow-up | Work approved invoice reminders and unresolved payment questions. | A current receivables status. |
Scope and escalation: Your dispatcher determines vehicle suitability, driver assignments and operational decisions. This is non-emergency administrative support.
Works in your systems
Keep the workflow your team already uses
Tell us whether you use Bambi or another dispatch and billing platform. We check actual candidate experience and plan onboarding around your ride-booking and reporting workflow.
Provide approved accounts, templates and escalation contacts. Start with a supervised queue and review real task quality before expanding responsibilities.
What to check in the interview
- Experience with the tasks in your actual work queue.
- Clear communication in each required language.
- A practical walkthrough using a de-identified example.
- How the candidate documents exceptions and asks for help.
Coverage that fits the workload
Start part-time or build a full-time seat
MedicalVirtual’s published staffing range is $8–$12/hour. Part-time and full-time schedules are available. If your starting requirement is 15–20 hours a week, share the coverage windows and weekly task volume so we can confirm the right arrangement.
At 20 hours per week, the hourly range works out to $160–$240 per week. This is an hours-times-rate illustration; the agreed quote confirms your scope and schedule.
View pricing →A clear first week
How to get started
- Share the work. Bring task volumes, required hours, software, language needs and the decisions that stay with your team.
- Meet your candidates. Interview for relevant experience and test a realistic, de-identified workflow.
- Prepare access. Complete the agreed contracts, HIPAA training and BAA before patient-data access, then configure individual accounts and permissions.
- Review the first queue. Agree a supervisor, escalation route and daily handoff. Track completed work, corrections and outstanding requests.
Frequently asked questions
Can an assistant work in Bambi or our dispatch platform?
Tell us your platform and workflow. We assess candidate experience and arrange system-specific onboarding rather than assuming every candidate already knows it.
Can we hire part-time for 15–20 hours a week?
Part-time and full-time schedules are available. Tell us if you need 15–20 hours per week so we can confirm a suitable candidate, agreed coverage windows and the work that fits those hours. Phone coverage is limited to the agreed staffed hours.
How much does this support cost?
MedicalVirtual’s published staffing range is $8–$12 per hour. For illustration, 20 hours a week is $160–$240 per week before any separately agreed items. Your quote confirms the role, hours and candidate requirements.
Can the assistant work in our existing software?
Tell us whether you use Bambi or another dispatch and billing platform. We check actual candidate experience and plan onboarding around your ride-booking and reporting workflow.
How do we get started?
Share your workload, language needs, required US hours and systems. Interview matched candidates, confirm the scope and prepare approved access before the first working day.
How is patient information handled?
HIPAA training and a signed BAA are part of preparation before patient-information access. Use individual accounts, appropriate permissions and your approved communication tools. Review the access and data-handling arrangement with your team.