MedicalVirtual · Dedicated remote support
Virtual Assistants for Home Care & Home Health Agencies
Coordinate referrals, visit logistics and family communications for home-based services, including home OT and PT.
$8–$12/hour · Part-time or full-time
Latin American talent · Your agreed US working hours
Built around your organization
Administrative support for Home Care & Home Health Agencies
Coordinate referrals, visit logistics and family communications for home-based services, including home OT and PT.
Best suited to: Home care agencies, home health providers and home-based therapy teams.
Clear work. Clear handoffs.
What your assistant can take off your team’s list
Choose the workstreams that are falling behind, then agree the process and what a completed task looks like. Your assistant works within the responsibilities and access you approve.
| Workstream | Remote support | Handoff |
|---|---|---|
| Service inquiries | Capture inquiry details and route requests to the right agency contact. | A documented intake request. |
| Visit logistics | Coordinate availability, reschedules and administrative reminders. | An updated visit calendar. |
| Referral tracking | Request missing documents and monitor start-of-service administration. | A checklist with outstanding items assigned. |
| Caregiver and family messages | Relay approved information and route changes to the responsible manager. | A clear communication and escalation log. |
Scope and escalation: Your agency assigns appropriately qualified staff, determines care needs and manages clinical supervision. Recruiting support can be scoped separately.
Works in your systems
Keep the workflow your team already uses
Tell us your EMR or practice-management software, including Tebra, Charm, Edvak, Zenoti or another platform. We assess candidate experience with your actual tools and arrange workflow-specific onboarding. Software familiarity varies by candidate; we do not assume every assistant knows every system.
Provide approved accounts, templates and escalation contacts. Start with a supervised queue and review real task quality before expanding responsibilities.
What to check in the interview
- Experience with the tasks in your actual work queue.
- Clear communication in each required language.
- A practical walkthrough using a de-identified example.
- How the candidate documents exceptions and asks for help.
Coverage that fits the workload
Start part-time or build a full-time seat
MedicalVirtual’s published staffing range is $8–$12/hour. Part-time and full-time schedules are available. If your starting requirement is 15–20 hours a week, share the coverage windows and weekly task volume so we can confirm the right arrangement.
At 20 hours per week, the hourly range works out to $160–$240 per week. This is an hours-times-rate illustration; the agreed quote confirms your scope and schedule.
View pricing →A clear first week
How to get started
- Share the work. Bring task volumes, required hours, software, language needs and the decisions that stay with your team.
- Meet your candidates. Interview for relevant experience and test a realistic, de-identified workflow.
- Prepare access. Complete the agreed contracts, HIPAA training and BAA before patient-data access, then configure individual accounts and permissions.
- Review the first queue. Agree a supervisor, escalation route and daily handoff. Track completed work, corrections and outstanding requests.
Frequently asked questions
Can this include home-based occupational and physical therapy?
Yes. The assistant can coordinate referral paperwork, visit scheduling and administrative follow-up under your therapy team’s instructions.
Can we hire part-time for 15–20 hours a week?
Part-time and full-time schedules are available. Tell us if you need 15–20 hours per week so we can confirm a suitable candidate, agreed coverage windows and the work that fits those hours. Phone coverage is limited to the agreed staffed hours.
How much does this support cost?
MedicalVirtual’s published staffing range is $8–$12 per hour. For illustration, 20 hours a week is $160–$240 per week before any separately agreed items. Your quote confirms the role, hours and candidate requirements.
Can the assistant work in our existing software?
Tell us your EMR or practice-management software, including Tebra, Charm, Edvak, Zenoti or another platform. We assess candidate experience with your actual tools and arrange workflow-specific onboarding. Software familiarity varies by candidate; we do not assume every assistant knows every system.
How do we get started?
Share your workload, language needs, required US hours and systems. Interview matched candidates, confirm the scope and prepare approved access before the first working day.
How is patient information handled?
HIPAA training and a signed BAA are part of preparation before patient-information access. Use individual accounts, appropriate permissions and your approved communication tools. Review the access and data-handling arrangement with your team.