MedicalVirtual · Dedicated remote support
Bilingual Spanish-English Medical Receptionist
Answer English- and Spanish-speaking patients with one dedicated receptionist. Keep calls, appointments and administrative follow-up moving during your US working hours.
$8–$12/hour · Part-time or full-time
Latin American talent · Your agreed US working hours
The role, explained
What this role covers
Answer English- and Spanish-speaking patients with one dedicated receptionist. Keep calls, appointments and administrative follow-up moving during your US working hours.
Best suited to: Practices where Spanish-speaking patients reach voicemail or wait for someone who can help.
Clear work. Clear handoffs.
What your assistant can take off your team’s list
Choose the workstreams that are falling behind, then agree the process and what a completed task looks like. Your assistant works within the responsibilities and access you approve.
| Workstream | Remote support | Handoff |
|---|---|---|
| Bilingual patient calls | Answer in English or Spanish, confirm caller details and capture the request using your approved greeting. | A documented call with the right next action. |
| Scheduling and reminders | Book visits, explain approved administrative requirements and confirm appointments in the patient’s preferred language. | An updated appointment and communication preference. |
| Intake follow-up | Collect missing demographics and insurance details before the visit. | Complete intake information for staff review. |
| Messages and callbacks | Return calls and route clinical questions to the appropriate team. | A clear message, owner and callback status. |
Scope and escalation: Administrative bilingual communication is separate from clinical interpreting. Use a qualified interpreter for clinical conversations when needed; language fluency alone does not establish interpreter qualifications.
Works in your systems
Keep the workflow your team already uses
Tell us your EMR or practice-management software, including Tebra, Charm, Edvak, Zenoti or another platform. We assess candidate experience with your actual tools and arrange workflow-specific onboarding. Software familiarity varies by candidate; we do not assume every assistant knows every system.
Provide approved accounts, templates and escalation contacts. Start with a supervised queue and review real task quality before expanding responsibilities.
What to check in the interview
- Experience with the tasks in your actual work queue.
- Clear communication in each required language.
- A practical walkthrough using a de-identified example.
- How the candidate documents exceptions and asks for help.
Coverage that fits the workload
Start part-time or build a full-time seat
MedicalVirtual’s published staffing range is $8–$12/hour. Part-time and full-time schedules are available. If your starting requirement is 15–20 hours a week, share the coverage windows and weekly task volume so we can confirm the right arrangement.
At 20 hours per week, the hourly range works out to $160–$240 per week. This is an hours-times-rate illustration; the agreed quote confirms your scope and schedule.
View pricing →A clear first week
How to get started
- Share the work. Bring task volumes, required hours, software, language needs and the decisions that stay with your team.
- Meet your candidates. Interview for relevant experience and test a realistic, de-identified workflow.
- Prepare access. Complete the agreed contracts, HIPAA training and BAA before patient-data access, then configure individual accounts and permissions.
- Review the first queue. Agree a supervisor, escalation route and daily handoff. Track completed work, corrections and outstanding requests.
Frequently asked questions
Can a bilingual receptionist also interpret medical consultations?
Only if their interpreting qualifications have been separately assessed for that work. This role covers reception and administrative communication; tell us if you also need clinical interpreting or written translation.
Can we hire part-time for 15–20 hours a week?
Part-time and full-time schedules are available. Tell us if you need 15–20 hours per week so we can confirm a suitable candidate, agreed coverage windows and the work that fits those hours. Phone coverage is limited to the agreed staffed hours.
How much does this support cost?
MedicalVirtual’s published staffing range is $8–$12 per hour. For illustration, 20 hours a week is $160–$240 per week before any separately agreed items. Your quote confirms the role, hours and candidate requirements.
Can the assistant work in our existing software?
Tell us your EMR or practice-management software, including Tebra, Charm, Edvak, Zenoti or another platform. We assess candidate experience with your actual tools and arrange workflow-specific onboarding. Software familiarity varies by candidate; we do not assume every assistant knows every system.
How do we get started?
Share your workload, language needs, required US hours and systems. Interview matched candidates, confirm the scope and prepare approved access before the first working day.
How is patient information handled?
HIPAA training and a signed BAA are part of preparation before patient-information access. Use individual accounts, appropriate permissions and your approved communication tools. Review the access and data-handling arrangement with your team.