Cyber Liability
$2 million
Aggregate policy limit
The role, explained
What is a medical virtual assistant?
A medical virtual assistant is a remote team member who supports a healthcare practice with patient calls, scheduling, intake, insurance administration and documentation. Healthcare virtual assistant and virtual medical assistant are commonly used for the same type of role.
Best suited to: US practices that need reliable administrative support during clinic hours, with English–Spanish bilingual options.
Sofia Mendes
Medical Admin
Liam Patel
Medical Specialties
Ava Johnson
Orthodontic Practices
Noah Lee
Healthcare Systems
Emma Brown
Psychiatry and Mental Health
Sofia Mendes
Medical Admin
Liam Patel
Medical Specialties
Ava Johnson
Orthodontic Practices
As a healthcare provider your day belongs to patients, not paperwork. Don't let a short-staffed front desk decide how your clinic runs.
Hand the calls, charts, claims and authorizations to a trained MedicalVirtual assistant 
who works the same hours you do.
Meet Vetted MedicalVirtual Assistants
Verified
Luis G.
1+ years of experienceLuis is a dedicated medical doctor from Honduras with a strong foundation in patient evaluation, diagnosis, and treatment planning. He has extensive experience in medical documentation and EMR management, gained through roles as a medical scribe and virtual medical assistant. Luis is known for.
Athena
90%
ECW
90%
EMRs
90%
From $10/hour
4.8
Verified
Marisma R.
3+ years of experienceMarisma is an experienced medical assistant with a strong background in family practice, urgent care, gynecology, rheumatology, dermatology, and allergy. She has worked both in-person and remotely, demonstrating excellent communication skills and proficiency in electronic medical records.
computer skills
92%
comunication
91%
fast learner
88%
From $10/hour
4.8
Verified
Erika L.
10+ years of experienceErika is a dedicated medical assistant with over 11 years of experience in various medical settings, including primary care, family medicine, pediatrics, and endocrinology. She is skilled in both front and back office operations, with expertise in insurance verification, patient care, and.
Care management
91%
Insurance verification
87%
From $10/hour
4.9
Verified
Jennifer R.
5+ years of experienceJennifer is a dedicated bilingual Certified Medical Assistant with expertise in both on-site and remote clinical operations. She excels in telemedicine, EHR documentation, and insurance verification while ensuring HIPAA compliance. Jennifer is proficient in managing high-volume customer service.
Data entry & medical documentation
99%
High-volume call management
99%
Insurance verification & pre-authorization
99%
From $10/hour
4.8
Verified
Raimundo C.
28+ years of experienceRaimundo is a highly skilled Executive Administrative Assistant with extensive experience in customer service and virtual medical assistance. Proficient in managing scheduling, billing, and patient coordination, Raimundo has a strong background in using various tools such as QuickBooks, Outlook.
Bilingual
99%
Boking
99%
CMR
99%
From $10/hour
4.9
Verified
Josafat C.
6+ years of experienceJosafat is a tech-savvy professional with a passion for technology and content creation. With a strong background in customer service and patient care, he excels in navigating complex processes and ensuring seamless communication between clients and service providers. His bilingual proficiency.
Customer Service
99%
Intake Specialist
80%
Patient Care Nav
80%
From $10/hour
4.9
Verified
Sebastian M.
2+ years of experienceSebastian is a dedicated Ecuadorian physician with a strong foundation in patient care, clinical assessments, and treatment planning. He has gained valuable experience as a primary care physician and medical resident, managing chronic conditions, providing prenatal care, and supporting pediatric.
Medical Knowledge
90%
English–Spanish bilingual proficiency
85%
Health education and patient counseling
85%
From $10/hour
4.9
Keep patient calls, scheduling and administrative follow-up moving during your clinic day. MedicalVirtual connects your practice with Latin American talent who work your agreed US hours and follow your team’s documented procedures.
Staffing starts at $10/hour
Full-time staffing at the $10/hour starting rate is about $20,800 a year at 40 hours per week. Final rates depend on the role and experience.
Full US hours overlap
Your assistant works your time zone, a full 9 to 5 on your clock, not a few hours of crossover at the edge of the day.
HIPAA trained, BAA signed
HIPAA training completed before kick-off, annual refresher training after that, and a background check on every new assistant.
US experience only
We only place assistants who have already worked for US medical practices, so they know your payers and standards on day one.
Our business insurance
Insurance you
can verify.
Your practice needs clear answers about privacy, responsibility and insurance. MedicalVirtual maintains five business insurance policies alongside our HIPAA training, security procedures and Business Associate Agreements.
Documentation for your vendor review
Ask for our certificate of insurance and BAA before your assistant starts.
Request our certificate & BAA →Employment Practices Liability
$2 million
Aggregate policy limit
Technology Errors & Omissions
$2 million
Aggregate policy limit
Crime & Fidelity
$1 million
Aggregate policy limit
Commercial General Liability
Coverage maintained
Certificate and policy limits available on request
Coverage is subject to policy terms, conditions, exclusions and applicable limits.
What practices hand off first
How it works
Tell us the workload
A short call to map which tasks you want off your team's plate, which EMR and phone system you run, and the hours you need covered.
We build a shortlist
A placement specialist matches candidates against your specialty, your software and your time zone. You get a handful of profiles worth reading, not a database to search.
Interview and choose
You meet the candidates and make the hire yourself. We handle the in-country contract, payroll and compliance so you are not setting up foreign employment.
Onboard and start
Your assistant starts with HIPAA training complete and a signed BAA in place, working to a first-week plan built around your own workflows.
Matched by people, not a database
Every shortlist is built by a placement specialist who has staffed practices like yours. We screen for the EMR you run, the payers you bill, the specialty you practise and the hours you need covered, then send you a small number of candidates worth interviewing rather than fifty profiles to sift through.
Ai powered matching
80% Match
80% Match
60% Match
70% Match
90% Match
30% Match
What would you hand off
first?
Virtual Medical Receptionist
Inbound and outbound calls, scheduling, confirmations and front-desk cover during your clinic hours.
Virtual Medical Scribe
Real-time chart documentation in your EMR so notes are closed the same day as the visit.
Virtual Medical Billing Assistant
Charge entry, claim submission, denial follow-up, payer calls and patient statements.
Prior Authorization Specialist
Submits, tracks and escalates authorizations for imaging, procedures and specialty drugs.
Insurance Verification Specialist
Eligibility and benefits checked before the visit, so nothing surprises the patient or the front desk.
Patient Intake Coordinator
New patient onboarding, forms, records requests and reminder calls that reduce no-shows.
Primary Care and Internal Medicine
Front desk, documentation, eligibility and recall support for high-volume general practice.
Mental Health and Therapy Practices
Intake, scheduling, superbills and insurance follow-up for solo therapists and group practices.
Dental and Orthodontic Practices
Treatment plan follow-up, recall lists, insurance breakdowns and multi-column scheduling.
Veterinary Clinics
Appointment booking, client communication, reminders and records for busy small-animal practices.
Optometry and Eye Care
Vision and medical benefit checks, optical order follow-up, recalls and patient scheduling.
Med Spa and Aesthetics
Consultation booking, package follow-up, membership admin and inbound enquiry handling.
5 Stage Vetting Process
US medical experience required
1We only shortlist candidates who have already worked for US medical practices or billing companies, so nobody learns American healthcare on your time.
Background check
2Every new assistant completes a background check before becoming eligible for placement.
Skills assessment
3Role-specific testing on EMR navigation, medical terminology, documentation accuracy or payer and billing knowledge, plus spoken and written English.
HIPAA training before kick-off
4No assistant starts with a client until HIPAA training is complete and a confidentiality agreement is signed, followed by annual refresher training for as long as they are placed.
Interview and placement
5A final interview with our placement team, then you interview the shortlist and make the hire yourself.
From task to handoff
Which medical virtual assistant services does your practice need?
Start with a defined queue, an approved process and a named reviewer. These examples help you decide what to delegate and what a completed task should contain.
| Workstream | Remote support | Expected handoff |
|---|---|---|
| Patient access | Coordinate calls, scheduling, reminders and intake paperwork. | An updated schedule and complete administrative handoffs. |
| Insurance administration | Check eligibility, organize authorization requests and follow up on payer status. | Documented benefit checks and clearly owned follow-up tasks. |
| Documentation and billing | Match a specialist to scribing, records, coding or claims support. | A defined work queue with appropriate clinical or billing review. |
Where responsibility stays: Remote administrative staff do not replace licensed clinicians or hands-on medical assistants. Diagnosis, prescribing, clinical triage and final clinical decisions remain with qualified professionals.
Published industry data
Administrative work has a measurable cost.
In the AMA’s 2024 physician survey, respondents reported an average of 39 prior authorization requests each week. Processing that workload took about 13 hours of physician and staff time per physician, weekly.
Source: American Medical Association, March 25, 2025. These are survey findings, not MedicalVirtual client results or a promise of hours saved.
39 requests
Average weekly prior authorization workload reported per physician.
13 hoursPhysician and staff time spent each week on that workload.
Explore prior authorization support →Plan your budget
How much does remote medical staffing cost?
MedicalVirtual staffing starts at $10 per hour. The agreed rate depends on the role, experience and schedule. Direct hire and built-team engagements are quoted separately.
| Hours budgeted per week | Weekly at $10/hour | Average month at $10/hour |
|---|---|---|
| 20 hours | $200 | About $867 |
| 40 hours | $400 | About $1,733 |
Illustrative calculations, not package quotes: hourly rate × weekly hours × 52 ÷ 12. Actual invoices follow your agreed rate, billable hours and contract. Availability and minimum schedules are confirmed when quoted. Include any additional software seats or practice-side costs in your budget.
See staffing, direct hire and team pricing →Which systems will the assistant use?
Your EHR, practice-management system, phone platform and approved messaging channels. Candidate experience varies: share your software, specialty and payer mix so we can assess the actual match.
Use individual accounts and permissions appropriate to the work. Your practice approves access, provides its procedures and names the person who handles exceptions.
How should you measure the work?
Choose a baseline for the queue you delegate: unanswered calls, incomplete intake, pending authorizations, unsigned notes or unworked claims. Review quality and turnaround together.
Agree the definitions and review a sample of completed work during onboarding. Set targets from your own baseline; results depend on workload, staffing and practice processes.
Ready for the first working day
What should you prepare before hiring?
- Define the workload. Share weekly volume, required hours, language needs, software and the tasks that stay with your team.
- Assess the actual role. Interview shortlisted candidates and use de-identified examples to check the skills your workflow requires.
- Set up approved access. Complete HIPAA training and the BAA before PHI access, then configure individual accounts and practice-approved communication channels.
- Start with a supervised queue. Provide scripts, task checklists, an escalation contact and a review process before expanding responsibilities.
Matching and onboarding time depend on the specialty, candidate availability and your access setup. Agree a realistic start date after the role is scoped.
HIPAA training alone does not establish compliance. Contracts, administrative procedures and technical safeguards must work together. Read the HHS guidance on business associates and HIPAA Security Rule safeguards.
Discuss your practice’s workload →Explore the role that matches your workload
Frequently
Asked Questions
Still have questions?
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